Chief Operating Officer

• Provide strategic guidance on industry trends, technology, and market opportunities
• Support evaluation of potential investments and emerging startups
• Introduce high-quality founders, investors, and ecosystem partners
• Mentor and advise founders within the 16VC portfolio
• Contribute to the development of 16VC’s investment theses and ecosystem initiatives

Chief Operating Officer – Strategic Advisor

• Operational Strategy & Leadership
• Translate business strategy into scalable operational capability and execution plans aligned with rapid commercial expansion to support customer base largely in Asia but also Europe, the Americas and middle East.
• Translate business strategy into operational capability and execution plans
• Take full ownership of all operations following contract award, ensuring successful project execution through to commissioning, handover and ongoing customer support.
• Lead end‑to‑end operations including production planning, procurement, supply chain, logistics, and quality assurance.
• Build and manage an operations organisation capable of supporting manufacture of large filtration systems in the 100’s per year manufacturing in 12–18 months.
• Work closely with the executive team to drive operational KPIs, efficiencies, and performance improvements.
• Act as a key member of the executive leadership team
• Identify, evaluate, and secure manufacturing partners in the UK, Asia and other regions as required with strong engineering capabilities and capacity for large industrial systems.
• Oversee technology transfer, ensuring manufacturing partners can produce systems to specification, cost, and quality targets.
• Establish scalable assembly, testing, and QA workflows suitable for regional and customer requirements.
• Build a global supply chain strategy optimised for cost, lead time, reliability, and risk management.
• Oversee manufacturing strategy, ensuring quality, efficiency, and scalability
• Own sourcing and supplier qualification for critical components, including mechanical assemblies, filtration elements, structural components, and instrumentation.
• Implement supplier performance management processes, audits, and quality control mechanisms.
• Develop redundancy and dual‑sourcing strategies to identify and mitigate supply chain risks that will support growth in Asia while maintaining UK operational security.
• Build and scale local operational presence in target markets (partners, teams, service capability)
• Establish regional hubs or partnerships to support installation, maintenance, and after-sales service
• Navigate local regulatory, cultural, and commercial environments effectively
• Translate engineering designs into commercially manufacturable products with clear documentation, BOMs, and workflows.
• Support product standardisation and modularisation to reduce manufacturing complexity and cost.
• Collaborate with engineering teams to resolve manufacturability issues and drive continuous improvement.
• Develop a global service and maintenance model to support installed systems
• Build recurring revenue streams through service contracts and upgrades
• Ensure long-term system performance and customer satisfaction
• Establish operational framework, systems, tools, and processes including ERP/MRP, inventory management, logistics and quality management systems.
• Manage UK operational activities including pilot manufacturing, warehousing, and supply chain operations.
• Oversee international logistics including shipping, customs, compliance, and distribution into Asian markets.
• Recruit and lead a high‑performing operations team across procurement, production engineering, supply chain, and quality.
• Create a culture of accountability, safety, continuous improvement, and cross‑functional collaboration.
• Provide strong leadership to support the company’s growth trajectory and evolving organisational structure.
• Own and implement best-in-class health, safety, and environmental standards across all operations
• Ensure compliance with UK and international regulations, including site-specific requirements
• Lead on building a strong safety culture across internal teams and partners

• **About the role**
• The operational backbone of MAGIC AI — owning supply chain, people, legal, and the cross-functional glue that turns strategy into shipped product, on time, on margin, on both sides of the Atlantic.
• MAGIC AI is scaling a connected hardware + AI product across the UK and US. The CEO needs a senior operator to take ownership of the run-the-business machine so product and growth can compound without ops becoming the bottleneck.
• **Mandate**
• Take full accountability for CM1 and CM2, and partner with the CMO and CFO to secure CM3 targets. This mandate runs across four pillars.
• **1. Supply Chain, Logistics & 3PL (UK + US)**
• End-to-end ownership of manufacturing, freight, customs, dual-region 3PL, and the unit economics of landed cost.
• - Supply chain strategy and systems infrastructure, including ERP implementation
• - International freight strategy
• - UK: 3PL and warehouse process review and ownership
• - US: full audit of 3PL, freight, and operational tax set-up
• - Reverse logistics — returns, grading, and restock flow design and ownership
• **2. Inventory Management & Operational Finance**
• The operational counterpart to the CFO and Head of Finance — turns the financial plan into purchase orders, and the inventory reality into the financial plan.
• - S&OP, demand model, and ordering cadences
• - Complete ownership of inventory accuracy
• - COGS / GPM reporting and operational financial reporting
• - Investor-facing margin work
• - External audit
• **3. HR & Legal**
• People ops, hiring infrastructure, and external counsel across UK and US entities.
• - Comp bands, performance cycles, and employment compliance across UK + US
• - US entity and corporate tax set-up
• - Commercial, IP, employment, and regulatory legal — managing external counsel
• - Product compliance
• **4. The glue — cross-functional operating system**
• Runs the company's operating cadence: weekly metrics review, quarterly planning, OKRs, exec staff meetings. The person every department head — including the CFO and Head of Finance — goes to when something is stuck between functions.
• KPIs: decisions made per week, blockers cleared, on-time quarterly delivery.

Chief Operating Officer, COO

• Reporting to the COO, the Head of Strategy Execution is responsible for establishing and leading the Strategy Execution Office.
• Ensuring the effective delivery of the region’s transformation agenda.
• Translate the execution excellence vision for RGA and EMEA into a prioritised portfolio of initiatives with clear scope, sequencing, timelines, and target outcomes.
• Lead the annual and ongoing prioritisation process, including the change roadmap and investment plan.
• Establish and maintain the end-to-end change governance framework, including standards, templates, tooling, decision rights, escalation paths, and governance forums.
• Own the performance framework for the transformation portfolio, including KPIs, benefits realisation, initiative health, strategic fit, and alignment to the EMEA scorecard.
• Ensure sufficient SME capacity exists across the organisation to support delivery of prioritised initiatives, partnering with functional leadership and HR to strengthen change readiness and execution capability.
• Drive accountability for delivery of approved initiatives through appropriate sponsorship and clear ownership within the BAU functions.

Head of Strategy Execution, COO Office EMEA

• Support the delivery of IT and business audits across Quilter’s Internal Audit Plan
• Assess whether key risks are appropriately identified, reported, and effectively controlled
• Identify opportunities to strengthen governance, risk management, and internal controls
• Deliver audits end-to-end, working to agreed timelines, budgets, and quality standards
• Engage stakeholders to understand processes and key risks
• Perform risk-focused testing and root cause analysis
• Produce clear, practical audit findings and recommendations
• Keep stakeholders informed and build strong working relationships
• Deliver work in line with methodology, timelines, and budgets
• Perform quarterly Issue Assurance reviews
• Support risk monitoring and audit planning
• Review business MI (e.g. financials, incidents, complaints)
• Contribute to team initiatives, including continuous improvement and use of data/analytics

Audit Specialist – COO, Technology

• Your 12-month mission is to transform our operations from reactive firefighting into a proactive, data-driven machine that compounds.
• You will be the engine of our operational excellence: delivering on our promises to sellers while building the automation and team infrastructure that frees the business to grow.
• This role combines hands-on operational leadership with strategic thinking and a builder's mindset.
• You will lead from the front. That means building automations in Claude with your own hands, time in warehouses with the team, and answering customer tickets yourself, not just directing others to do it.
• Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale.
• Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage.
• Design and ship AI-driven operational workflows using Claude, Make and Retool, reducing manual intervention, enabling real-time visibility, and building automations that compound over time rather than one-off fixes.
• Own the customer support function, drive CSAT and inbound-contact-rate improvements, and build a team that resolves issues before they escalate.
• Take ownership of an existing 4-person ops team from day one. Stabilise it, raise the bar, and grow it to 6-7 people. Document the operational playbook and build SOPs that make the business scalable and less founder-dependent.

Head of Operations – COO Track

• Oversee the firm's operations, investment processes, founder programs, and ecosystem initiatives.
• Work closely with the Founder & General Partner to build a scalable venture platform that supports founders, investors, and portfolio companies.
• Lead day-to-day operations of 16VC.
• Build and improve internal systems, processes, and workflows.
• Manage legal, finance, compliance, and administrative operations.
• Coordinate deal flow, due diligence, and investment execution.
• Manage SPV setup, documentation, and closing processes.
• Maintain portfolio and investment reporting systems.
• Oversee portfolio onboarding and founder engagement.
• Manage founder support initiatives and strategic programs.
• Support LP communications and reporting.
• Coordinate investor updates, meetings, and documentation.
• Maintain strong relationships across the investor network.
• Support events, community initiatives, and strategic partnerships.

Chief Operating Officer – COO

• Drive cross-functional operational execution across the organisation.
• Chair and drive effective Management Team operational cadence and accountability.
• Strengthen organisational operational maturity across governance, compliance, legal operations, operational risk management, and international scaling infrastructure.
• Help embed practical AI-enabled ways of working across the organisation to improve productivity, scalability, coordination, and operational efficiency.
• Build strong working relationships and operational credibility across the Management Team.
• Establish clearer delegated authority and escalation pathways for recurring operational decisions.
• Launch practical AI-enabled operational improvement pilots across selected teams.
• Significantly improve cross-functional execution clarity, accountability, and operational coordination across the organisation.

Chief Operating Officer jobs in United Kingdom

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