Chief Operating Officer

• Your 12-month mission is to transform our operations from reactive firefighting into a proactive, data-driven machine that compounds.
• You will be the engine of our operational excellence: delivering on our promises to sellers while building the automation and team infrastructure that frees the business to grow.
• This role combines hands-on operational leadership with strategic thinking and a builder's mindset.
• You will lead from the front. That means building automations in Claude with your own hands, time in warehouses with the team, and answering customer tickets yourself, not just directing others to do it.
• Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale.
• Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage.
• Design and ship AI-driven operational workflows using Claude, Make and Retool, reducing manual intervention, enabling real-time visibility, and building automations that compound over time rather than one-off fixes.
• Own the customer support function, drive CSAT and inbound-contact-rate improvements, and build a team that resolves issues before they escalate.
• Take ownership of an existing 4-person ops team from day one. Stabilise it, raise the bar, and grow it to 6-7 people. Document the operational playbook and build SOPs that make the business scalable and less founder-dependent.

Head of Operations – COO Track

• Oversee the firm's operations, investment processes, founder programs, and ecosystem initiatives.
• Work closely with the Founder & General Partner to build a scalable venture platform that supports founders, investors, and portfolio companies.
• Lead day-to-day operations of 16VC.
• Build and improve internal systems, processes, and workflows.
• Manage legal, finance, compliance, and administrative operations.
• Coordinate deal flow, due diligence, and investment execution.
• Manage SPV setup, documentation, and closing processes.
• Maintain portfolio and investment reporting systems.
• Oversee portfolio onboarding and founder engagement.
• Manage founder support initiatives and strategic programs.
• Support LP communications and reporting.
• Coordinate investor updates, meetings, and documentation.
• Maintain strong relationships across the investor network.
• Support events, community initiatives, and strategic partnerships.

Chief Operating Officer – COO

• Drive cross-functional operational execution across the organisation.
• Chair and drive effective Management Team operational cadence and accountability.
• Strengthen organisational operational maturity across governance, compliance, legal operations, operational risk management, and international scaling infrastructure.
• Help embed practical AI-enabled ways of working across the organisation to improve productivity, scalability, coordination, and operational efficiency.
• Build strong working relationships and operational credibility across the Management Team.
• Establish clearer delegated authority and escalation pathways for recurring operational decisions.
• Launch practical AI-enabled operational improvement pilots across selected teams.
• Significantly improve cross-functional execution clarity, accountability, and operational coordination across the organisation.

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Head of Operations – COO Track

Chief Operating Officer – COO

Chief Operating Officer – Fractional, Part-time