Call Center Representative

• Utilizar técnicas de ventas apropiadas para fomentar una buena relación con el cliente y mejorar la experiencia de compra.
• Brindar servicio al cliente y soporte de facturación, resolver cualquier problema relacionado con la cuenta de un cliente.
• Agregar nuevas líneas o servicios a las cuentas para ayudar a crecer el negocio del cliente.
• Encontrar una solución personalizada que se ajuste a cada cliente.

Ejecutivo de Ventas Bilingüe, Call Center

• Lead customer experience strategy and solution design for Amazon Connect practice
• Conduct customer discovery engagements to understand existing contact center operations and customer journeys
• Develop target-state CX strategies and contact center solution designs that align with customer business objectives
• Produce detailed solution specifications for Amazon Connect implementations
• Collaborate with Avahi’s Amazon Connect Engineers to ensure solution designs are technically feasible and ready for implementation
• Advise customers on contact center operations best practices including workforce management fundamentals, quality assurance frameworks, and agent performance optimization
• Support the sales team in qualifying contact center opportunities and contributing to proposal development
• Develop thought leadership content (blog posts, case studies, webinar content) that positions Avahi as a credible Amazon Connect and CX partner

Contact Center CX Consultant

• Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone
• Answer questions about vacation destinations and resort facilities
• Check accommodation availability and suggest alternatives
• Verify eligibility requirements for purchasing vacation ownership preview packages

Vacation Planner – Call Center Inbound Sales

• Monitor and manage real-time contact center performance, including call volume, queue management, service levels, and agent adherence
• Oversee daily operational activities to ensure efficient allocation of resources and achievement of performance targets
• Analyze operational data to identify trends, risks, and opportunities for improvement
• Partner with workforce management, operations leadership, and business stakeholders to support staffing and service delivery decisions
• Coordinate and support operational projects, initiatives, and process improvements across the contact center environment
• Conduct audits and reviews of operational processes, procedures, and business initiatives to evaluate effectiveness and efficiency
• Develop reports, dashboards, and performance analyses to support operational decision-making
• Investigate operational issues and recommend solutions to improve productivity, customer experience, and business performance
• Assess the impact of business changes, new initiatives, and external factors on operational performance
• Communicate operational insights, recommendations, and risks to leadership and key stakeholders
• Support continuous improvement efforts by identifying process optimization opportunities and implementing best practices
• Collaborate with cross-functional teams to ensure consistency and alignment across operational functions

Senior Operations Analyst – Call Center

• Monitor real-time contact center performance, including call volume, queue activity, service levels, and agent adherence
• Manage execution of daily workforce schedules and identify staffing adjustments as business needs change
• Communicate real-time operational updates and recommendations to leadership teams
• Monitor performance metrics and notify leadership of operational risks, service level concerns, or staffing challenges
• Support workforce management activities by tracking adherence, attendance, schedule compliance, and productivity metrics
• Collect, maintain, and analyze operational data to support performance measurement and reporting
• Assist in problem resolution and escalate operational issues when appropriate
• Generate reports and provide business updates to support strategic and operational planning
• Collaborate with supervisors, managers, and workforce management teams to optimize resource allocation
• Support continuous improvement efforts by identifying trends and recommending operational enhancements
• Utilize workforce management and telephony systems to monitor performance and support business objectives
• Maintain accurate records and ensure data integrity across reporting and workforce management tools

Operations Analyst I – Call Center

• Develop and maintain long-term workforce forecasts based on business demand, seasonal trends, staffing levels, and operational goals
• Execute forecasting and scheduling processes to ensure optimal staffing and service level performance across multiple business units
• Conduct workforce analysis to evaluate the impact of operational changes, new initiatives, tools, or process updates on staffing requirements
• Provide recommendations and insights to business leaders regarding workforce planning, staffing strategies, and schedule optimization
• Partner with Finance to support budgeting, financial forecasting, capital planning, and business case development
• Build and maintain strong relationships with operational leaders, vendor teams, Strategic Execution, Finance, Compliance, and other key stakeholders
• Analyze call volume trends, workload drivers, shrinkage factors, and workforce performance metrics to support decision-making
• Support complex scheduling activities, including shift bids, PTO planning, and capacity management initiatives
• Participate in monthly and quarterly business reviews to assess forecast accuracy and workforce performance
• Communicate workforce insights, risks, and recommendations to senior leadership and business partners
• Utilize statistical forecasting methods and workforce management tools to improve planning accuracy
• Identify opportunities for process improvements, automation, and operational efficiencies within workforce management practices
• Serve as a subject matter expert on workforce planning and forecasting initiatives within project teams and working groups

Call Center Representative jobs in Mexico

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Ejecutivo de Ventas Bilingüe, Call Center

Contact Center CX Consultant

Vacation Planner – Call Center Inbound Sales

Senior Operations Analyst – Call Center

Operations Analyst I – Call Center

Workforce Specialist II – Call Center