Call Center Representative

• - Provide customer support via telephone, email, and online chat regarding banking products and services.
• - Process and execute banking transactions in accordance with internal procedures.
• - Assist customers with e-banking and mobile banking services.
• - Handle card cancellation requests due to loss or theft.
• - Manage and register customer requests across the full range of banking products and services.
• - Resolve customer inquiries and provide appropriate solutions.
• - Handle customer complaints and ensure timely issue resolution.
• - Collaborate with internal departments to effectively address customer needs.
• - Inform existing and prospective customers about available banking products and services.
• - Promote banking and insurance products in a consultative manner

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Offer schedule flexibility once certified

Inbound Call Center Agent

• Επικοινωνία με υφιστάμενο πελατολόγιο μέσω εξερχόμενων κλήσεων**• Διακράτηση και ανανέωση συμβολαίων εταιρικών πελατών**• Προώθηση προϊόντων και υπηρεσιών βάσει των αναγκών του πελάτη**• Επιβεβαίωση ικανοποίησης από τη χρήση προϊόντων και υπηρεσιών**• Αναγνώριση αγοραστικών αναγκών και πρόταση εναλλακτικών λύσεων**• Καταχώρηση στοιχείων και αιτημάτων πελατών στα αντίστοιχα συστήματα**• Διατήρηση υψηλού επιπέδου εξυπηρέτησης και πελατειακής εμπειρίας**• Ομαδικό πνεύμα, υπευθυνότητα και προσανατολισμός στο αποτέλεσμα

Retention Call Center Agent

• Manage daily communication and relationships with external call center partners to monitor sales performance and productivity
• Support onboarding, training, and continuous development of partners and agents on products, offers, and operational procedures
• Track daily and monthly sales targets while analyzing KPIs such as applications, activations, approvals, rejections, and conversion rates
• Prepare performance reports and provide insights to management regarding sales and operational efficiency
• Monitor and manage customer applications through Salesforce, ensuring data accuracy and application quality
• Coordinate with internal departments to ensure timely approvals, activations, and issue resolution
• Create, monitor, and follow up on Jira tickets related to operational or partner-related issues
• Ensure compliance with company commercial policies, operational procedures, and SLA timelines
• Identify productivity or operational issues and implement corrective actions to improve performance and reduce rejected applications
• Collaborate with management on process optimization, new partnerships, and initiatives to increase production and sales performance

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Call Center Representative

Inbound Call Center Agent

Retention Call Center Agent

Account Manager, Indirect, Call Centers, D2D