Call Center Representative

• Turn incoming calls and online leads into confirmed self-storage rentals
• Guide customers through unit options and pricing, matching needs with solutions
• Upsell when appropriate to boost revenue and occupancy
• Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals
• Log customer interactions in the CRM with accuracy and timeliness
• Hit key performance targets: conversions, follow-ups, and call volumes
• Collaborate in team huddles and training sessions to stay sharp
• Provide top-tier, on-brand customer service every time

Call Center Sales Agent, Warm Leads

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

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Call Center Sales Agent, Warm Leads

Call Center Agent