Business Operations

• Support the Senior Business Manager to maintain financial discipline
• Manage budgeting, forecasting and reporting activities
• Oversee end-to-end purchase order management
• Contribute to request governance by reviewing SOWs and supplier submissions
• Partner with Finance, Procurement, Delivery teams and vendors to coordinate activities

Business Operations Support

• You want to own and drive go-to-market strategy and execution - supporting our growth and partnerships initiatives.
• Build and maintain operational infrastructure: processes, tooling, reporting. You find something broken, you relish in fixing it.
• Exposure to strategic projects across partnerships, community, marketing and ecosystem development.
• Directly support our founder & CoS in day to day operations of the business.
• Pick up and run with whatever is the most important task on any given week.

BizOps Associate

• Administering the agency business continuity management framework documentation and supporting data.
• Supporting executive leadership before, during and after enterprise events to ensure effective recovery, including the Major Incident Response Committee.
• Assisting business continuity planning, including business impact analysis, business continuity plan designs and plan validation through exercises.
• Drafting reporting and analysis for agency committees and senior leadership to ensure the agency operates in accordance with the framework.
• Supporting effective business continuity management within the agency by promoting business continuity management practices.
• Administering the Shared Services Memorandum of Understanding and subsidiary agreements, including supporting the establishment, execution and monitoring of the agreements.
• Supporting the financial management of shared services including reviewing and processing invoices, monitoring expenditure in line with budget and services agreements and supporting procurement processes as appropriate under the direction of the Assistant Director.
• Assisting and coordinating moderately complex to complex issues management including identifying strategic or systemic issues for escalation.
• Supporting shared services governance frameworks, including secretariat services to the Governance Committee and operational meetings.
• Drafting reporting and analysis for agency committees and senior leadership to ensure high standards of service delivery are maintained and the arrangements are fit for purpose.
• Liaising with Home Affairs on shared services arrangements, including information exchange and effective inter-agency coordination, and engaging stakeholders on moderately complex to complex policy, project and operational issues by providing accurate advice and explaining relevant policies and procedures.
• Provide customer services to the agency, including management of group mailboxes, ensuring correspondence is triaged and actioned, while providing professional or policy advice.
• Oversee record maintenance, adhering to information management policies.
• Assist in the development, implementation and review of policies, procedure documents and training activities.

Business Operations Advisor

• Analyse and map end-to-end business processes to identify opportunities for automation and optimisation
• Partner with stakeholders across the business to understand pain points and define improvement opportunities
• Build strong business cases with clear ROI and financial impact to support prioritisation of initiatives
• Work closely with data, AI and engineering teams to implement solutions into live environments
• Drive change management and adoption across business units
• Define success metrics and track value realisation post-implementation
• Ensure solutions are delivered in line with governance, risk and compliance requirements

Business Process Analyst

• Be the first point of contact for the Canva People team for all things relating to Product & Privacy and AI governance
• Be the first point of contact for the Infrastructure and Platform teams
• Monitor the regulatory landscape for applicable laws and standards to the areas you support, such as employee monitoring, high risk and prohibited AI in recruitment and employment decisions, data sovereignty advice
• Help business stakeholders, product lawyers, product managers, and engineers evaluate the impact of privacy laws and strategically respond to changes
• Advise on Privacy Impact Assessments and other privacy related queries from People, Infrastructure and Platform teams
• Support with Canva-wide privacy and legal training and awareness initiatives
• Together with the broader legal team, ensure the terms of use and internal policies and standards remain current
• Help us redefine the role of in-house counsel - build tools and processes for continued growth and success

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Business Operations Support

BizOps Associate

Business Operations Advisor

Business Process Analyst

Senior Legal Counsel, Business Operations

Senior Legal Counsel, Business Operations