Business Intelligence Analyst

• Own the definition, standardization, and governance of operational performance metrics and KPIs
• Ensure consistent application of metric definitions across reports, dashboards, and deliverables
• Maintain reporting calendars, distribution protocols, and version control standards
• Produce and deliver executive-level dashboards, scorecards, and performance summaries
• Lead preparation of SLA reporting and performance guarantee assessments
• Translate operational results into clear narratives, key takeaways, and recommended actions
• Coordinate and deliver performance-related reporting for regulatory, accreditation, and client audits
• Ensure reporting outputs align with contractual and regulatory requirements
• Drive standardization, automation, and scalability of recurring performance reports
• Identify opportunities to streamline reporting workflows and reduce manual effort
• Establish quality review checkpoints for performance reporting deliverables

Senior Performance Reporting Analyst

• Prepare accurate and timely reports that summarize performance metrics and recommendation statuses for Senior Management, Audit Committee, other division management, and external auditors.
• Gather, interpret, and use performance data to create dashboards for the audit teams to promote accountability for executing audits and recommendation closures.
• Maintain internal audit records and audit management tools to support Audit Division management in strategic decision making and reporting activities.
• Assist audit team with retrieving and compiling data necessary for execution of various audit procedures and performing quality control reviews.
• Coordinate, prepare, and respond to general inquiries related to the Audit Division’s administrative responsibilities.

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Senior Performance Reporting Analyst

Audit Reporting Analyst