Business Analyst

• Gather, structure, and document business and functional requirements; produce detailed functional specifications including validation rules, state transitions, error handling, and input/output contracts
• Map current and future user flows; identify gaps, edge cases, and dependencies to ensure complete requirements
• Maintain structured documentation and ensure traceability of requirements and decisions
• Facilitate cross-team alignment by clarifying scope, resolving ambiguities, and supporting communication between product and engineering stakeholders
• Define acceptance test scenarios and expected behaviors; participate in testing and UAT
• Proactively identify risks, inconsistencies, and scope gaps in requirements and facilitate their resolution

Senior Business Analyst supporting a global mobility platform for fleet management

Senior Business Analyst

Senior Business Analyst supporting a global mobility and urban services platform for fleet management. Engaging in functional requirements and cross-team collaboration in a flexible remote setup.

• Gather and document business and functional requirements through interviews, workshops, document analysis, and workflow reviews
• Break projects into actionable tasks with clear timeframes, owners, and goals
• Schedule and facilitate regular team meetings; capture decisions, action items, and next steps
• Prepare clear documentation for internal teams and key stakeholders, leveraging AI writing and summarization tools to improve quality and efficiency
• Monitor project progress, proactively flag risks, and help drive issues to resolution
• Maintain and update project reports, dashboards, and status trackers on a regular cadence
• Use AI-assisted tools to analyze project data, identify patterns, and surface actionable insights
• Conduct acceptance testing of newly developed features and functionality
• Serve as a first point of contact for customers seeking technical assistance via phone, email, or web portal
• Troubleshoot technical issues systematically, using AI-powered diagnostic and knowledge base tools where applicable, and escalate unresolved cases to the appropriate support tier or engineering team
• Track and manage open issues through to resolution within agreed SLAs
• Provide timely, accurate, and professional responses to customers throughout the support lifecycle
• Verify that customer systems are fully functional following issue resolution
• Log all events, problems, and resolutions accurately in the ticketing system
• Contribute to the internal knowledge base by writing technical notes and user-facing documentation, using AI tools to maintain consistency and clarity
• Work closely with developers, QA engineers, and system engineers to support quality product delivery
• Apply basic prompt engineering techniques to get effective results from AI assistants in day-to-day tasks
• Build and maintain positive working relationships with customers and internal stakeholders.

Intern role for Support Specialist / Business Analyst at Mirantis.

Intern – Support Specialist, Business Analyst

Intern role for Support Specialist / Business Analyst at Mirantis. Assist in business analysis and technical support for AI infrastructure.

Business Analyst jobs in Kazakhstan

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Senior Business Analyst

Intern – Support Specialist, Business Analyst