Backend Engineer

• Define, maintain, and evolve the enterprise information security reference architecture, standards, patterns, and guardrails that enable secure-by-design and secure-by-default delivery.
• Facilitate alignment between security, business, and IT, and across the democratized IT and clinical technology landscape.
• Engage business, clinical, and IT stakeholders, building and maintaining trusted relationships.
• Lead security architecture across identity and access management, data protection and encryption, network segmentation, cloud, application security, and Zero Trust.
• Analyze threat, technology, and regulatory trends and disruptions, and assess their impact on targeted business and risk-reduction outcomes.
• Translate risk assessments and threat intelligence into architecture decisions and prioritized roadmaps that visualize the future state and trigger long-term planning.
• Ensure security architecture aligns with HIPAA, HITRUST CSF, and other applicable healthcare and privacy regulatory requirements.
• Provide security architecture review and guidance for new initiatives, major projects, cloud adoption, medical device and IoT integration, mergers and acquisitions, and third-party/vendor solutions.
• Support various operating models such as project-centric and product-centric delivery.
• Communicate the value of the security architecture function and its portfolio of services.
• Drive the evolution of the security architecture team’s services and operating model.
• Coach and mentor other architects, engineers, product owners/managers, and business stakeholders to instill security-architecture thinking.

Director, Chief Information Security Architect

• Develop, scale, and maintain platforms and services sustaining Cisco services and data platforms
• Design, build, ship, analyze, and maintain scalable, distributed, enterprise software solutions
• Build and maintain backend components using C++ in a Linux environment
• Focus on increasing reliability, performance, scalability, testability, maintainability, observability, and developer experience
• Work with various groups within Cisco to understand data requirements and requests

Senior Software Engineer, Backend

• Develop, implement, and support network services and solutions for consulting clients
• Build customer-focused relationships to identify business challenges
• Collaborate with Practice Leads to create and maintain documents and procedures
• Execute on large projects on time and on budget
• Provide active leadership to the Project Management Team
• Lead Engineers on projects involving multiple technologies
• Provide daily updates on projects and communicate proactively
• Maintain vendor/industry specific certifications and stay current on products and solutions
• Meet annual billable hour goals

Technical Architect – Networking

• Develop, scale, and maintain the platforms and services sustaining several Cisco services and data platforms
• Design, build, ship, analyze, and maintain scalable, distributed, enterprise software solutions
• Build and maintain backend components using C++ in a Linux environment
• Focus on increasing reliability, performance, scalability, testability, maintainability, observability, and developer experience
• Work with various groups within Cisco to understand data requirements and requests

Software Engineer, Backend

• Lead the design and development of the CIAM architecture framework
• Collaborate with business, security, and IT teams to gather requirements and translate them into technical solutions
• Define the overall CIAM architecture and strategy aligned with business goals
• Ensure secure, scalable, and seamless customer access management
• Drive integration of CIAM solutions with existing and future systems
• Establish best practices and governance for identity management
• Evaluate and recommend CIAM technologies, platforms, and tools
• Define integration patterns for customer identity data across systems
• Develop security models, including authentication, authorization, and privacy controls
• Provide guidance on compliance with data protection regulations (e.g., GDPR, CCPA)
• Oversee proof-of-concept and pilot implementations
• Create architectural documentation, standards, and guidelines
• Mentor and guide development teams on CIAM best practices
• Participate in risk assessments and mitigation planning related to identity management

Chief Architect – Customer Identity Access Management (CIAM)

• Develop tools that leverage generative AI along with our technology solutions to assemble functional demos of government digital services for a variety of government programs
• Design and implement example applications using our open source platforms that can be demonstrated to potential clients in bids and conferences
• Support project teams in using our platforms and iterate based on their feedback

Software Engineer – Gen AI, Typescript, Python

• Establish and maintain active monitoring of ANSI X12 277CA claim acknowledgment transactions to confirm payers have received submitted claims
• Implement a tracking and escalation process for claims that have not received 277CA acknowledgment within defined payer-specific windows
• Partner with the Front End Revenue Cycle Manager and Engineering to ensure clean claim submission and minimize rejection rates at the clearinghouse level
• Maintain working knowledge of clearinghouse workflows and claim status tracking capabilities
• Own the Athena Health AR aging report — ensuring it accurately reflects payment status and is actively worked on a defined cadence
• Establish AR follow-up workflows by payer and aging bucket, with defined SLAs and escalation paths for each tier
• Drive systematic reduction of the over-180-day AR balance through targeted payer follow-up, appeals, and collections activity
• Coordinate with Finance and the Manager/Director of Operational Effectiveness to ensure AR balances in Athena are accurately reflected in Zuora and NetSuite through a defined reconciliation process
• Identify and escalate AR balances where the insurance collection path has been exhausted and the employer guarantee of payment clause may apply
• Build and manage a structured denial work queue in Athena Health with assigned ownership, defined SLAs, and a clear resubmission process for each denial reason code
• Analyze denial trends by payer, reason code, and service line to identify root causes and implement upstream controls to prevent recurrence
• Prioritize denial resolution based on dollar value and timely filing window expiration — ensuring high-value, near-deadline denials are worked first
• Establish appeals workflows for payer-specific appeal processes, including supporting documentation requirements and submission timelines
• Monitor denial overturn rates by payer and reason code, and use outcomes data to refine appeal strategies
• Partner with the Front End Revenue Cycle Manager to address eligibility-driven denials at the root — denials reflecting coverage terminations that should have been caught upstream
• Manage the collections process for both claims-billed payer populations
• Establish payer-specific follow-up protocols including call queues, correspondence templates, and escalation timelines
• Coordinate with Client Success on employer group collections, including communication protocols and escalation to the employer guarantee of payment process when appropriate
• Monitor and report on cash collection rates by payer against contracted PMPM rates, identifying and investigating variances
• Recruit, onboard, and develop back-end RCM staff including AR follow-up specialists, denial management analysts, and collectors
• Establish competency requirements, training programs, and performance expectations for all back-end positions — with particular emphasis on experienced denial management and collections hires
• Conduct regular AR review sessions with staff to ensure accounts are being worked effectively and escalations are appropriate
• Build a culture of accountability, data-driven decision making, and continuous improvement within the back-end team

Senior Manager, Back End Revenue Cycle

• You will work on cross-functional teams to build scalable systems for our government -- designing, implementing, and delivering services that millions of Americans depend on.
• You care deeply about working on technology that improves people’s lives, but don’t think technology is always the answer.
• You are passionate about building large-scale systems that are inclusive, well-designed, fast, scalable, and secure, and you'll help set high standards for our teams in terms of simplicity, empathy, and accessibility.
• The Sr. Software Engineer role will be responsible for developing end to end systems for one of Nava's major government partners.
• The objective is to modernize an existing legacy enterprise platform to enable users to have more access to the programs and services that they need.
• This individual will be involved in everything, from strategy and planning through to post-production testing and support.

Software Engineer – Backend, Java

• resolve problems with end-to-end solutions in a fast, agile environment
• develop software and systems from vision to production-ready
• help clients overcome their most difficult challenges
• ensure solutions consider current architecture and future functionality

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