Artificial Intelligence

• Conduct process discovery workshops with different departments (Operations, Commercial, CS, Finance).
• Map current workflows and identify manual, repetitive, or error-prone activities suitable for AI or automation.
• Quantify effort, volume, turnaround time, error rate, and potential ROI for each opportunity.
• Create and maintain an AI Automation Opportunity Backlog.
• Propose AI agents, automation workflows, and tool integrations to streamline identified processes.
• Recommend optimal solutions using workflow orchestration and application of AI.
• Create proof-of-concepts (POCs) with assistance from tech for quick validation.
• Collaborate with Tech teams to integrate AI workflows and build automations using platforms like N8n, Langflow, Gemini, OpenAI Assistants/Agents etc.
• Run pilots, collect feedback, iterate, and scale.
• Develop documentation, SOP changes, and training materials for end-users.
• Track impact metrics like Hours saved, Cost reduction, SLA improvements, Error reduction and User adoption.
• Present monthly Automation Impact Reports to leadership.

AI Transformation Consultant

• Record audio/video tasks that help train next-generation AI systems.
• Review requirements, then continue to partner onboarding.
• You will participate in audio/video recording tasks that may involve speaking, labeling, reviewing, or following on-screen instructions.
• Your submissions support the development and training of next-generation AI systems.
• We are collecting high-quality human data to improve how AI understands speech, behavior, communication, and real-world interactions.
• Follow task instructions carefully and record in a clear, accurate, and suitable environment.

Artificial Intelligence jobs in Malaysia

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AI Transformation Consultant

AI Trainer – Mandarin/Cantonese