Art Director

• Lead & advocate for user-centered design solutions that support both the short-term product goals and long-term business objectives across the organization.
• Define and execute a company-wide UX/UI strategy that creates consistent, scalable, and high-quality experience across all products and customer touchpoints.
• Partner closely with Product Management and Engineering leadership to shape product strategy, roadmap priorities, and customer experience direction.
• Lead the transformation of the UX organization toward AI-native design practices, leveraging AI tools and workflows to improve research, prototyping, design iteration, and team productivity.
• Drive CData’s evolution toward AI-native experiences by identifying opportunities to leverage AI, automation, copilots, interfaces, and intelligent workflows to improve customer outcomes.
• Define best practices for designing AI-powered experiences, including user trust, transparency, explainability, human oversight, and responsible AI principles.
• Evaluate emerging AI technologies, design patterns, and industry trends to ensure CData remains at the forefront of product innovation.
• Act as the principal Product Experience leader across the organization, influencing executive stakeholders and advocating for customer-centered decision making across the product portfolio.
• Define product requirements through collaborative brainstorming, customer journey mapping, prototyping, and design exploration.
• Oversee the creation and evolution of a comprehensive design system that ensures scalability, consistency, and efficiency across all products.
• Establish and monitor UX, product adoption, engagement, and customer satisfaction metrics to measure the impact of design decisions and inform future investments.
• Champion exceptional end-to-end product experiences that increase customer adoption, engagement, retention, and overall product differentiation.
• Leverage customer research, product analytics, and user feedback to identify opportunities to improve usability, adoption, and market fit.
• Mentor, develop, and grow a high-performing design organization while fostering strong partnerships across Product, Engineering, Customer Success, and GTM teams.

Director, Product Experience – Design

• Provides professional and project management expertise in the direction of highly unconventional projects
• Functions as mentor to technical professionals
• Performs the basic project functions of production coordination, planning, organizing, directing, controlling, financial management and marketing
• Coordinates and participates in contract negotiations with clients and subcontractors
• Drafts very complex professional service agreements
• Conducts QCAP reviews
• Develops enhanced standards and procedures for project delivery excellence
• Directs project team compliance with contract terms
• Monitors subcontractors' progress, performance and compliance
• Participates in contract dispute resolution and litigation
• Reviews and approves subconsultant and vendor invoices
• Develops, communicates and manages project quality assurance
• Monitors schedules, billings and reports
• Identifies new business opportunities for the firm
• Coordinates and participates in project presentations to clients
• Supervises other project managers, technical professionals and other design staff
• Conducts project management training workshops

Project Director – Major Design Build Projects, Highways/Bridges

• Lead the development and execution of strategic process design initiatives aligned to organizational priorities and transformation goals
• Own the discovery, mapping and ongoing maintenance of the current-state patient and agent journeys
• Define and evolve future-state operating models that support scalability, efficiency, and differentiated patient experience across programs.
• Standardize key workflows, decision trees, and handoffs to improve right-first-time execution and reduce rework/defects.
• Oversee the delivery of key components of the strategic plan, ensuring initiatives are executed effectively through cross-functional teams and/or external partners.
• Provide directional leadership, enabling project teams to deliver on defined objectives.
• Gain a deep understanding of HUB and pharmacy systems and their integrations, ensure proper flow or referrals between systems, and liaise with technology teams on ways to optimize.
• Lead and influence matrixed teams, ensuring alignment with priorities and delivery expectations.
• Ensure processes and operating models adhere to regulatory, compliance, and quality standards, including patient privacy and documentation requirements.
• Coach teams on structured problem solving, process thinking, and change adoption.
• Serve as submission owner through demand intake process.
• Up to 25% travel.

Art Director jobs in North Carolina

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Director, Product Experience – Design

Project Director – Major Design Build Projects, Highways/Bridges

Associate Director of Process Design – Optimization

Associate Director – Process Design, Optimization