Architect

• Collaborate with internal and external customers to understand their goals, strategies, and challenges.
• Uncover needs that business partners and end users would not be able to articulate on their own.
• Ensure that technology strategies and solutions are aligned with business objectives and can support future growth.
• Develop and document technology architecture that supports business processes, including creating models, diagrams, and frameworks.
• Design scalable and flexible technology solutions that integrate with existing systems and address business needs.
• Act as a liaison between business units and technology teams, translating business requirements into technical specifications.
• Quickly adapts to changes in business strategy; Helps business partners communicate solution value to key stakeholders.
• Engage with stakeholders at all levels to gather input, provide updates, and ensure alignment on STS initiatives.
• Participate in the development of STS strategies and roadmaps that align with business goals.
• Assess emerging technologies and industry trends to recommend innovations that could benefit the organization.
• Provide architectural guidance and oversight for technology projects, ensuring they adhere to the defined architecture.
• Create and maintain detailed business architectural documentation, including system diagrams, process flows, and technical specifications.
• Report on the status of architecture initiatives, highlighting progress, risks, and areas needing attention.
• Provide guidance and training to technology teams and other stakeholders on architecture-related topics.
• Mentor junior architects and other team members to build architectural expertise within the organization.

Principal – Technical Business Architect

• Collaborate with project and customer team members to meet timelines and goals.
• Contribute to project documentation and diagrams, including quality assurance (QA) and ticket and bug management.
• Mentor and share knowledge with customers.
• Work directly with senior associates and telecommunication clients, understanding their industry-specific needs, to guide the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market.
• Analyze client business requirements and translate them into specific technology, system, and application designs to ensure the architecture aligns with the client's long-term business goals.
• Lead the architecture design activities and sessions, ensuring that various systems and technologies are integrated to meet the end customer's requirements.
• Design and advocate for solutions using cloud technologies, robust design principles, multiple integration points, and automation and orchestration methods.

Infrastructure Telco Architect

• Diseñar el modelo operativo objetivo, incluido el marco ITSM de extremo a extremo, lógica de enrutamiento de tickets y flujos de trabajo de gestión de incidentes para la empresa consolidada.
• Establecer puertas de calidad CAB que hagan cumplir estrictos estándares de entrada ITIL y detenciones regulatorias globales obligatorias (p. ej., e911, UK IPA) antes de la aprobación de ejecución.
• Definir el diseño de flujo de trabajo de incidentes, mapeando eventos de observabilidad validados en procesos ITSM estructurados alineados con las mejores prácticas de ITIL.
• Diseñar la lógica funcional y las especificaciones para la creación y enrutamiento automatizados de incidentes, incluidas las reglas para la asignación de NOC, la aplicación de SLA y la deduplicación de alertas.
• Entregar mapas de procesos claros y estructurados y requisitos funcionales que permitan a los equipos de plataformas del cliente implementar la solución dentro del sistema ITSM (no se requiere desarrollo o codificación de backend).
• Gobernar la ventana de hiper-cuidado gestionando los períodos de garantía para los sitios recién migrados y haciendo cumplir estrictos criterios de salida antes de la entrega a BAU.
• Actuar como la autoridad de escalación y gobernanza entre los equipos de ingeniería de migración y operaciones, rechazando entregas de sitios que no cumplan con los umbrales de estabilidad.
• Asegurar la preparación operativa validando que los diseños arquitectónicos se traduzcan completamente en manuales de operación de Nivel 1 / Nivel 2 utilizables.
• Colaborar estrechamente con el Arquitecto de Observabilidad de Red para alinear la interpretación de telemetría con la lógica del proceso ITSM, incluidas la priorización, categorización y asignación de SLA de alertas validadas.

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