Application Support

• Provide second-line technical support for system issues escalated by first-line support teams
• Investigate incidents, identify root causes, implement resolutions, or collaborate with engineering teams when further technical support is required
• Configure new and existing products, services, and business rules within the platform based on organisational and end-user requirements
• Monitor platform usage, application behaviour, and system health to identify recurring issues and prevent problems
• Identify and implement improvements to configurations, support processes, and internal tools
• Review and test configuration changes to ensure requirements are met and existing functionality is not negatively affected
• Work with Product Managers to clarify business needs and translate them into maintainable configuration requirements
• Explore and assess AI tools to improve troubleshooting, documentation, knowledge sharing, and second-line support efficiency
• Create and maintain user guides, configuration documentation, and troubleshooting procedures
• Conduct demonstrations or training sessions when required
• Collaborate with technical and non-technical stakeholders through issue resolution

Application Support Officer configuring Tiko’s digital health platform for girls across Africa

Application Support Officer

Application Support Officer configuring and troubleshooting Tiko’s digital health platform for adolescent girls across Africa. Investigating incidents, improving systems, and supporting teams from Portugal or South Africa.

Application Support jobs in Portugal

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Application Support Officer