Application Support

• Support for applications, data historian (PI/PARCView)
• Setup/interfaces between OT and business networks for ten Paper Mills located throughout the United States
• Work in environments including SQL Server, MS Windows/AD, OSI/PI and PARCView
• Communicate/Interface with control networks/PLC’s
• Create/manage points, configure/support Interfaces, user access, system management/installation/support
• Develop software/applications as required

Project Leader managing application support for paper mills in the United States

Project Leader, Application Support

Project Leader managing application support for ten Paper Mills across the United States. Focused on interfaces and data historian support in fast-paced industrial environments.

• Prepare and deliver customer demonstrations showcasing SCIEX LC/MS products and workflows
• Provide on-site training for customers on SCIEX hardware and software platforms
• Work with business and sales units to pinpoint areas needing growth
• Investigate and develop comprehensive solutions for internal use or customer deployment
• Assist in defining and developing new hardware and software products
• Participate in scientific conferences, seminars, and training programs

Application Support Scientist at SCIEX providing LC-MS product demonstrations

Application Support Scientist

Application Support Scientist at SCIEX supporting LC-MS product demonstrations and customer training. Collaborating with sales and service teams to deliver technical expertise and support.

• Deliver day-to-day technical support for business and manufacturing software applications while maintaining a strong customer service mindset and timely communication with end users.
• Oversee upgrades, vulnerability management, and monthly Windows updates to ensure applications remain current, secure, and high performing.
• Support and enhance interfaces to ensure seamless data flow across systems.
• Collaborate with internal teams and assist with project updates, and ongoing support needs across departments.
• Provide responsive, professional, and solutions-oriented support to business users by listening to their needs, communicating clearly, resolving issues timely, and ensuring a positive service experience.
• Assess manufacturing systems for performance and efficiency, identifying opportunities for improvement and optimization.
• Oversee outsourced vendor performance by reviewing SLA and CSAT metrics and ensuring adherence to support standards.
• Act as the primary advocate for users, addressing escalations and working to continuously improve customer satisfaction.
• Ensure all assigned audit tasks are completed on time and that applications meet compliance and documentation standards.
• Contribute to application lifecycle management by collaborating with Strategy and Innovation teams.
• Maintain a safe working environment and remain available for critical incidents impacting manufacturing systems and business integrity.

Oversight of manufacturing-critical applications as Sr. Application Support Lead at Primient

Senior Application Support Lead, Manufacturing Systems

Overseeing support, performance, and lifecycle management of manufacturing applications at Primient. Ensuring customer service experience for end users and business stakeholders.

Application Support jobs in Illinois

See all jobs on JobTailor

Project Leader, Application Support

Application Support Scientist

Senior Application Support Lead, Manufacturing Systems