Application Engineer

• Responsible for technical services and work directly with customers resolving technical issues including server systems, PC systems and computer peripherals
• Identifying technical issues and resolve computer hardware & software problems
• Establish and maintain lines of communication with sales team to discuss services and technical issues
• Continually develop knowledge base of current and new products
• Create and maintain professional relationships with customers
• Provide service to effectively resolve customer concerns and issues
• Help 24hrs technical support phone/email and weekly FAQ

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