Affiliate Manager

• Meets with members in the community (home, short-term nursing facility shelter, hospital) as needed, including as an extension of the care team
• Cares for members, identifying and addressing their barriers to and social influences on optimal health.
• Coordinates care for a case load of members, identifying and addressing their barriers to and social influences on optimal health.

Community Health Partner

• Assist Harmony Cares Primary Care Physician, Nurse Practitioners and Clinical Teams in the delivery of primary health care and patient care management in a residential setting
• Supports mission, vision and core values which include but not limited to delivering compassionate support, attention and assistance to patients, families and members of the team
• Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams
• Coordinates daily travel itinerary and transports clinicians to scheduled appointments
• Prepares patients for examination and treatment; May at times include preparing patients for minor procedures
• Secures patient consent forms, records patient care documentation accurately and in a timely manner
• Coordinates patient care as directed by Clinicians, company standards and policies
• Respects patient confidentiality at all times and treats patients with courtesy and respect
• Performs phlebotomy (venipuncture only), EKG or any other procedure as requested by Clinician
• Labels, stores and properly packages specimens for lab delivery
• Assists In identifying and closure of quality gaps
• Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record
• Required to maintain compliance with CLIA (Clinical Laboratory Improvement Amendments), OSHA, and HIPPAA guidelines
• Prepares and maintains supplies and equipment for treatment (supply inventory, medical bag and car) (where applicable)
• Ensure company vehicle is clean and proper periodic maintenance schedule is followed (where applicable)
• Attends required meetings and in-services

Clinical Partner

Medical Assistant – Clinical Partner

• Assist Harmony Cares Primary Care Physician, Nurse Practitioners and Clinical Teams in the delivery of primary health care and patient care management in a residential setting
• Supports mission, vision and core values which include but not limited to delivering compassionate support, attention and assistance to patients, families and members of the team
• Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams
• Coordinates daily travel itinerary and transports clinicians to scheduled appointments
• Prepares patients for examination and treatment; May at times include preparing patients for minor procedures
• Secures patient consent forms, records patient care documentation accurately and in a timely manner
• Coordinates patient care as directed by Clinicians, company standards and policies
• Respects patient confidentiality at all times and treats patients with courtesy and respect
• Performs phlebotomy (venipuncture only), EKG or any other procedure as requested by Clinician
• Labels, stores and properly packages specimens for lab delivery
• Assists in identifying and closure of quality gaps
• Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record
• Required to maintain compliance with CLIA (Clinical Laboratory Improvement Amendments), OSHA, and HIPPAA guidelines
• Prepares and maintains supplies and equipment for treatment (supply inventory, medical bag and car) (where applicable)
• Ensure company vehicle is clean and proper periodic maintenance schedule is followed (where applicable)
• Attends required meetings and in-services

• Develop and expand strategic client relationships with major energy and power organizations
• Lead sales and delivery of ERM’s full suite of consulting services, with a focus on capital project development
• Collaborate with regional leadership to implement go-to-market strategies for decarbonization and low-carbon economy transition projects
• Drive commercial growth through innovative solutions that anticipate client needs
• Recruit, develop, and inspire the next generation of ERM leaders
• Ensure excellence in project execution, client satisfaction, and risk management

Partner, Power

• Project financial and commercial impact of pricing changes, proposals, and contracting scenarios
• Develop pricing and contract analyses to support negotiations
• Support price files, discount analysis, segmentation, and deal structure evaluation
• Conduct competitive and market benchmarking
• Serve as primary contact for transactional pricing and contract intake
• Create and manage Salesforce workflows
• Coordinate with Pricing, CPM, CAA, and Legal
• Deliver finalized pricing and contract materials
• Upload executed agreements and ensure activation
• Build customer-ready presentations and analytics
• Provide responsive support to BU Sales and EAMs
• Ensure adherence to pricing and contracting governance
• Maintain reporting on account and contract performance
• Track work in Salesforce

EAM Field Contract Partner – Customer Solutions

Clinical Partner – Medical Assistant

• Provide excellent member service aligned with Silvur and credit union objectives.
• Identify risk management strategies and sales opportunities for Medicare products.
• Engage with members through referrals, develop new client relationships, and manage existing relationships.
• Collaborate with wealth management advisors to provide strategic financial planning tailored to members' goals.
• Maintain a thorough knowledge of all Medicare insurance product offerings.
• Conduct periodic client reviews and service existing clients to ensure satisfaction and compliance.
• Maintain client records consistent with federal/state regulations and carrier policies.
• Refer members to credit union deposit and loan products as appropriate.
• Mentor new agents as requested.
• Collaborate cross-functionally to recommend member risk management strategies.
• Stay current on licenses and certifications, completing annual continuing education.
• Exhibit self-motivation and discipline to succeed in a fast-paced sales environment.
• Travel periodically for training and meetings.
• Perform other duties as assigned.
• Be accountable for meeting or exceeding benchmark KPIs including quoting, enrollment, and effectuation rates.
• Maintain persistency and compliance standards in accordance with company and carrier requirements.
• Ensure timely and accurate documentation to support Medicare sales and enrollment processes.
• Consistently manage a book of business with a focus on member satisfaction and retention.

Health Insurance Agent

• Assist Harmony Cares Primary Care Physician, Nurse Practitioners, and Clinical Teams in the delivery of primary health care and patient care management in a residential setting
• Supports mission, vision, and core values which include but not limited to delivering compassionate support, attention, and assistance to patients, families, and members of the team
• Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams
• Coordinates daily travel itinerary and transports clinicians to scheduled appointments
• Prepares patients for examination and treatment; May at times include preparing patients for minor procedures
• Secures patient consent forms, records patient care documentation accurately and in a timely manner
• Coordinates patient care as directed by Clinicians, company standards, and policies
• Respects patient confidentiality at all times and treats patients with courtesy and respect
• Performs phlebotomy (venipuncture only), EKG, or any other procedure as requested by Clinician
• Labels, stores, and properly packages specimens for lab delivery
• Assists in identifying and closure of quality gaps
• Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record
• Required to maintain compliance with CLIA (Clinical Laboratory Improvement Amendments), OSHA, and HIPPAA guidelines
• Prepares and maintains supplies and equipment for treatment (supply inventory, medical bag, and car) (where applicable)
• Ensure company vehicle is clean and proper periodic maintenance schedule is followed (where applicable)
• Attends required meetings and in-services

• Reviews and approves marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Participates on the Partner relationship team. Establishes and maintains strong relationships with Partners through regular communication via phone, email, and meetings.
• Collaborates with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions.
• Facilitates, drives, and completes department specific program implementation tasks.
• Completes submissions of programs to payment networks for their review and approval.
• Trains Partners on and monitors their use of the marketing submission portal.
• Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels.
• Maintains a thorough understanding of assigned Partners and their programs.
• Builds relationships with internal and external stakeholders.
• Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings.
• Remediates applicable Compliance Review findings.
• Meets and maintains all Service Level Agreements as defined by department criteria.
• Meets and maintains acceptable Quality Review scores as defined by department criteria.
• Participates in enterprise projects relating to existing Partner assignments.
• Other duties as assigned

Partner Quality Specialist I

• Strengthen and expand the use of the Timothy Leadership Training (TLT) program primarily in Anglophone contexts.
• Maintain regular contact with ministries and churches that are using the training in leadership development programs.
• Consult with TLT coordinators and trainers concerning TLT methodology, requirements, and best practices, and develop curricular resources.
• Facilitate TLT training, develop and revise curricular resources for the TLT program.
• Other duties as assigned by the TLT Program Manager.

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