Affiliate Manager

• Serve as the technical linchpin for integrated diagnostic systems, specializing at the intersection of instrumentation, software, IT, and networking.
• Resolve complex, multi-layered technical challenges; act as primary escalation point and liaison between field service, customers, and global support teams.
• Proactively support customer inquiries and complaints, providing fast and effective application-related solutions.
• Lead installation and configuration of new systems; analyze laboratory workflows and provide comprehensive training and retraining to customers.
• Serve as a product expert and translate complex technical and application information into clear terms for customers.
• Support and implement special customer projects (e-lab performance, TIQ con, QC six sigma, turnaround time evaluations).
• Provide second-level technical support to field engineers and application specialists for diagnosing electro-mechanical equipment, computer systems, and software.
• Lead implementation and support of instrument-LIS/HIS interfaces and middleware; troubleshoot connectivity, data transmission, and network configuration issues.
• Manage software lifecycle and performance monitoring: implement updates, upgrades, and retrofits across the installed base in Thailand.
• Enhance technical knowledge of service personnel via on-the-job coaching and training; ensure compliance with SOPs.

Affiliate Manager · Thailand Jobs