Administrative Assistant

• Handle escalated help desk tickets requiring Salesforce Administrator access
• Monitor and analyze system trends to identify recurring issues
• Perform data loads and bulk updates to maintain system efficiency
• Manage support tickets with vendors
• Configure new hire, team, and regional setups within Salesforce
• Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
• Provide system access and permissions management
• Support user training and adoption
• Create and maintain documentation for flows and workflows
• Interpret and optimize existing flows
• Conduct User Acceptance Testing for new rollouts
• Develop and implement best practices
• Ensure seamless integration between Salesforce and healthcare-specific platforms
• Perform proxy login testing
• Maintain data security and HIPAA compliance
• Monitor system performance and reliability

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Salesforce Administrative Specialist