Administration

• Integrate into an enterprise team responsible for managing and supporting critical platforms and environments with high technological complexity.
• Work across operations, infrastructure, and advanced support.
• Strong troubleshooting skills and experience in Microsoft enterprise environments.

Platform Administrator

• Handling of daily operational spare parts transports for EU and especially non-EU shipments for our central warehouse in Germany/Spain
• Organize road transport, sea and air freight and handle shipments with dangerous goods
• Consider country-specific requirements and situational adaptation needs
• Process inquiries and complaints from our customers
• Support in the creation of regular KPI and reports

Logistics Administrator

• Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams
• Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles
• Be a liaison between Policy Administrators, Team Coordinators and Team Leaders
• Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties
• Delivers exceptional service standards/KPI’s
• Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods
• Participate and provide support to process improvement projects
• Contributing to technical support and procedural best practice and support
• Provide new ideas and support the Management Team regarding execution
• Accountable to have a backup for your senior tasks (within admins).
• Perform more complex and time-consuming tasks
• Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team
• Support new staff training and actively participate on new tasks transition
• Maintain and update process documentation

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Platform Administrator

Logistics Administrator

Senior Process Associate – Insurance Policy Administration, German