Administration

• Support the delivery of applicant admissions interview activity across the University
• Provide dedicated administrative support to ensure smooth, efficient, and compliant running of the interview process
• Coordinate interview schedules, manage academic staff rotas, and act as a central point of contact for all interview-related activity
• Collaborate with academic teams, Business Development, and wider professional services to manage demand and maintain a high-quality candidate experience
• Support training coordination, monitor activity, and help maintain consistency and quality across all interview delivery

Academic Administrator – Academic Interviews

• Maintenance of local critical data on the ERP and CRM systems
• Perform Bona Fides checks to validate customer qualifications
• Setup new customer accounts on CRM and ERP system
• Ensure correct invoicing and payment terms
• Liaise with sales force team to flag new accounts and resolve queries
• Investigate price disputes and maintain related logs
• Manage customer financial data
• Implement promotional activities on the system
• Run customer master data reports and conduct regular data cleansing
• Extract reports and provide backup for GEM affiliates

Customer Data & Pricing Administrator

• Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS, and Android devices
• Ensure all devices remain compliant with corporate device management and security policies
• Manage video conferencing solutions in the offices
• Distribute and manage mobile devices and airtime contracts
• Support the onboarding and offboarding of Teyans
• Support the delivery of a highly automated environment
• Work closely with all key stakeholders across the organization

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Academic Administrator – Academic Interviews

Customer Data & Pricing Administrator

Service Desk Administrator