Account Manager

• Own and manage a portfolio of strategic partners across the CEE region, ensuring strong engagement, retention, and sustainable revenue growth.
• Build trusted relationships with key decision-makers and stakeholders within partner organizations.
• Develop a deep understanding of each partner’s business model, go-to-market strategy, customer base, and growth objectives.
• Identify and execute opportunities for traffic growth, new use cases, product adoption, and commercial expansion.
• Conduct regular business reviews and strategic planning sessions with partners to align on objectives and growth initiatives.
• Monitor partner performance, messaging traffic, and commercial KPIs to proactively identify risks and opportunities.
• Drive partner activation and adoption of Viber Business Messages, including new products, capabilities, and market initiatives.
• Support the identification, onboarding, and development of new strategic partners across the region.
• Leverage existing market relationships and industry knowledge to strengthen Viber’s position within the messaging ecosystem.
• Actively monitor market developments, competitor activity, regulatory changes, and emerging opportunities within the CEE messaging landscape.
• Represent partner needs internally and advocate for enhancements that improve the overall partner experience.
• Contribute to process improvements and operational excellence across the Partnerships organization.
• Maintain a strong understanding of the messaging ecosystem, including CPaaS providers, mobile operators, aggregators, and enterprise messaging trends.
• Stay current on developments across SMS, RCS, Viber Business Messages, WhatsApp, and other OTT communication channels.
• Serve as a subject matter expert on the CEE messaging landscape, helping Viber identify emerging opportunities and strengthen its competitive positioning.
• Support knowledge sharing, mentoring, and onboarding initiatives within the broader team.

Partnerships Account Manager – Viber Business Messages, CEE

• Simultaneously work with clients from a diverse list of industries;
• Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration;
• Manage annotation teams to guarantee smooth execution and timely delivery of projects;
• Monitor team discipline and ensure corporate culture within the team;
• Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization;
• Proactively mediate and resolve any clients’ and annotators’ concerns or issues etc.;
• Train annotation teams and supervisors.

• Управління процесом просування медичної продукції компанії на ввіреній території
• Побудова та розвиток відносин з ключовими клієнтами (аптечними мережами)
• Проведення переговорів з ключовими клієнтами та укладання річних договорів
• Створення, підтримка та контроль товарних запасів в аптечних мережах
• Контроль правильної розміщення препаратів компанії в аптечних мережах (мерчандайзинг)
• Консолідація та аналіз звітів про продажі

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Partnerships Account Manager – Viber Business Messages, CEE

Account Manager

Менеджер по роботі з ключовими клієнтами