Account Manager

• Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success.
• Identify opportunities within accounts to increase transaction volume and expand product adoption.
• Develop account plans focused on retention, upselling, and customer advocacy.
• Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated.
• Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation.
• Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively.
• Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions.
• Turn client feedback into actionable insights that enhance the customer experience and inform product improvements.
• Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions.
• Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution.
• Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region.
• Document success stories and build scalable playbooks to improve account management practices across markets.

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Key Account Manager