Account Manager

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Supporting clients from EMEA region

Account Manager – Market Research, EMEA

• Simultaneously manage a portfolio of 10+ client projects: scoping, defining development tasks, scheduling, monitoring, delivery.
• Coordinate consultant and developer teams responsible for delivery.
• Ensure deadlines, budgets and quality standards are met across all projects.
• Identify, anticipate and manage project risks; escalate blockers to management.
• Lead steering committees and progress meetings with clients.
• Serve as the single point of contact for your clients throughout the project lifecycle.
• Maintain regular, proactive and transparent communication with clients.
• Ensure client satisfaction and contract renewals.
• Handle commercial and contractual account administration: purchase orders, amendments, invoicing, collections.
• Prepare project proposals and estimates and amendments (time & materials, fixed price, service center).
• Identify upsell and cross-sell opportunities within existing accounts (new engagements, extensions, new scopes).
• Participate in responses to RFPs for your portfolio.
• Contribute to targeted prospecting for strategic leads (~10–20% of the time).
• Regular commercial reporting: pipeline, revenue, margin, forecasts.

Account Manager, IT Project Manager

• Develop and maintain strong, long-lasting relationships with key fleet partners.
• Act as the main point of contact for all account-related matters, ensuring effective communication and understanding of fleet requirements.
• Collaborate with internal teams to create and implement strategic account plans tailored to each fleet customer's needs and integrate them in Talixo systems.
• Identify opportunities for account growth and expansion, ensuring alignment with the company's overall business objectives.
• Shortlist potential new partner fleets, make cold calls to acquire new leads, and qualify leads.
• Establishing a network of partnerships and negotiating deals across your region and your product line.
• Onboarding and training of new fleets.
• Utilise data and analytics to track key performance indicators, providing insights and recommendations to enhance fleet services and quality.
• Prepare regular reports for fleets, highlighting performance metrics and identifying areas for improvement.
• Stay informed about industry trends, competitor activities, and market changes to identify opportunities and potential risks.
• Close collaboration with other Departments (Sales, Tech, Operations) to improve processes, and procedures and further develop our IT system and tools.

Fleet Key Account Manager – NA, Italy

• Lead and implement the SBU Strategy by developing and managing a portfolio of strategic, international customers
• Achieve the SBU objectives of the different business groups
• Lead the Polymers sales in the region by introducing new products based on SABIC Business restructuring and segmentation
• Introduce, develop and implement sales and marketing strategies in Morocco and West Africa for Polymers
• Ensure sales are performed with the best net back to the company
• Communicate with concerned BU regarding allocation, pricing and major problems
• Supervise all related BU sales responsible
• Provide various BUs with clear, reliable and on time information about market environment
• Regular market visits in region

Account Manager, PO

• Conduct proactive outreach to potential and existing VIP clients through calls, written communication, and internal CRM tools;
• Promote company products and services to high-value clients;
• Apply effective negotiation techniques to convert leads into long-term customers;
• Develop and implement initiatives to increase client satisfaction and retention;
• Build and maintain strong, long-term relationships as a trusted advisor;
• Monitor client activity and identify opportunities for growth and engagement;
• Maintain accurate records of client interactions in the CRM system.

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Account Manager – Market Research, EMEA

Account Manager, IT Project Manager

Fleet Key Account Manager – NA, Italy

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VIP Account Manager, English, Arabic