Principal – Market & Field Operations
Zillow
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $153,600 - $245,400 per year
Job Level
Lead
Tech Stack
SQLTableau
About the role
- Develop the Strategic Framework for Market Growth
- Create the structure for how we evaluate opportunity, coverage, and performance by market
- Define what “good” looks like for agent and partner penetration, and identify what drives variation across geos
- Deliver market-level insights that help Sales, Finance, and leadership prioritize investments
- Build and Validate the Path to Plan
- Lead the bottoms-up build of how Market Ops delivers business targets across markets, partners, and segments
- Pressure-test top-down goals with real market dynamics and funnel performance
- Identify where plans are tracking, where they’re at risk, and what actions are needed to close gaps
- Identify and Execute Against Growth Levers
- Analyze structural and operational constraints(e.g., partner mix, field coverage, agent engagement, local nuances, etc.),and recommend clear actions
- Partner with regional leaders and cross-functional teams to align on targets, resources, and next steps
- Turn insight into action through field coordination and leadership alignment
- Support Broader Operational Excellence
- Partner with cross-functional leads on core operational processes, as well as business, reporting, and performance tracking rhythms
- Drive process improvements that increase visibility, speed, and coordination between cross-functional operations and field teams
- Contribute to special projects and pilot initiatives that enhance operational effectiveness
- Help stand up new tools or workflows that simplify planning, tracking, and execution
Requirements
- 6–9+ years of experience in strategy, growth planning, or business operations, ideally combining structured analysis with field or execution exposure
- At least 2 years at a top-tier management consulting firm, plus operating experience in a startup or fast-paced org
- Proven ability to turn data and insights into scalable frameworks and clear action plans.
- Strong modeling skills comfortable building market sizing tools, forecast models, and performance diagnostics
- Highly analytical and business-minded, with the ability to translate complex drivers into clear recommendations
- Field-aware—curious about what’s happening on the ground and skilled at surfacing the “so what”
- Effective communicator who can work across Sales, Finance, Product, and leadership
- Advanced Excel/Sheets and proficiency with AI tools like ChatGPT and Replit required.
- SQL and BI tools (Looker, Tableau, Databricks) a plus
Benefits
- equity awards based on factors such as experience, performance and location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategygrowth planningbusiness operationsdata analysismarket sizing toolsforecast modelsperformance diagnosticsmodeling skillsoperational effectiveness
Soft skills
analyticalbusiness-mindedeffective communicatorcuriousleadership alignmentcross-functional collaborationinsight-drivenproblem-solving