Administration

• Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions
• Manage a team of internal and external Salesforce developers and admins
• Consult on architectural approach with product and development teams
• Act as a lead for all Salesforce integrations and Salesforce administration
• Responsible for business and functional analysis, project management and risk analysis
• Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow
• Lead new projects like Salesforce Lightning and CPQ rollout
• Lead data migration and data cleansing initiatives in Salesforce
• Assist with the training of new and existing users
• Maintain system metrics to track trends in usage and data integrity
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
• Assist in the design & implementation of APIs and web-based interfaces
• Lead in developing and supporting integrations with other enterprise systems
• Develop training materials and train users on Salesforce functionality
• Work closely with business and outside vendors to provide the support for Ziff Davis’ business teams
• Work closely with internal and external auditors to meet audit requirements

Senior Manager, Salesforce Administration

Senior Snowflake Administrator

Client Experience Administrator

Senior Salesforce Platform Administrator

Leave Management Administrator

Business Administrator II