Warranty Engineer – Technician
ZF Group
full-time
Posted on:
Location Type: Office
Location: Batley • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £45,000 per year
Job Level
Mid-LevelSenior
About the role
- Receive, register, and process customer claims and product returns related to commercial vehicle components
- Conduct hands-on product inspections, testing, and root cause analysis to determine failure modes
- Prepare structured technical 8D reports using gained and documented knowledge
- Communicate directly with customers and internal teams to gather information and provide feedback on investigations
- Manage parts and components returned from stock clearances, ensuring correct handling, analysis, and documentation
- Maintain accurate records within multiple business systems, including SAP, Salesforce, and OEM portals
- Support the continuous improvement of product quality and field performance through data-driven insights
- Assist in developing and maintaining technical documentation, test procedures, and reporting templates
- Collaborate with Engineering, Quality, and Customer Service teams to resolve recurring issues
Requirements
- Engineering Apprenticeship or equivalent qualification in Mechanical, Automotive, or Manufacturing Engineering
- Proven experience in a technical, mechanical, or quality-related role within an engineering or manufacturing environment (automotive or commercial vehicles preferred)
- Strong mechanical and technical aptitude, with the ability to interpret engineering drawings, test results, and component specifications
- Understanding of root cause analysis and structured problem-solving techniques
- Competent IT skills with good knowledge of MS Office essential. Experience of SAP & SalesForce preferable
- Excellent communication and interpersonal skills for effective customer interaction and internal collaboration
- Strong report writing and documentation skills with attention to accuracy and detail
- Ability to manage multiple cases simultaneously and work efficiently under time constraints
Benefits
- Pension plan
- Retirement plan
- Life insurance coverage
- Well-being program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysistechnical report writingmechanical aptitudeengineering drawings interpretationtest procedures developmentproduct inspectionsfailure modes analysisdata-driven insightsstructured problem-solving techniquesquality assurance
Soft skills
communication skillsinterpersonal skillsattention to detailtime managementcollaborationcustomer interactionorganizational skillsproblem-solvingmulti-taskingefficiency
Certifications
Engineering ApprenticeshipMechanical Engineering qualificationAutomotive Engineering qualificationManufacturing Engineering qualification