Zero Networks

Customer Engineer, Solution Architect

Zero Networks

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado, Texas • 🇺🇸 United States

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Salary

💰 $140,000 - $180,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide technical expertise, support, and guidance to customers to ensure customer satisfaction
  • Troubleshoot complex technical issues and implement effective solutions
  • Collaborate closely with the sales team throughout the sales process from discovery to closing
  • Conduct product demonstrations and deliver compelling presentations showcasing product features and value
  • Understand customer requirements and develop tailored solutions
  • Prepare and deliver technical proposals, solution designs, and product specifications
  • Conduct proof-of-concept (POC) activities to demonstrate solution feasibility
  • Collaborate with product development and engineering to provide feedback and identify product improvements
  • Stay current with industry trends, emerging technologies, and competitive landscape
  • Attend industry events, conferences, and trade shows to represent the company and engage potential customers

Requirements

  • Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience
  • 5+ years of relevant work experience (Network/Security/Pre Sales Engineering)
  • Proven experience as Customer Engineer or in a pre-sales / technical sales role, preferably in the information security industry
  • Strong technical background
  • Excellent communication and presentation skills
  • Demonstrated ability to build rapport and establish relationships with customers
  • Strong problem-solving and analytical skills
  • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
  • Willingness to travel to customer sites and industry events as needed
Benefits
  • Competitive salary
  • Stock options
  • Attractive benefits
  • Annual bonus (for non-commissioned roles)
  • Fair and equitable compensation packages

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical expertisetroubleshootingsolution designproof-of-concept (POC)product demonstrationstechnical proposalscustomer requirements analysisnetwork engineeringsecurity engineeringpre-sales engineering
Soft skills
customer satisfactioncommunication skillspresentation skillsrelationship buildingproblem-solvinganalytical skillsindependencetime managementadaptabilitycollaboration
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineering
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