Salary
💰 $140,000 - $180,000 per year
About the role
- Provide technical expertise, support, and guidance to customers to ensure customer satisfaction
- Troubleshoot complex technical issues and implement effective solutions
- Collaborate closely with the sales team throughout the sales process from discovery to closing
- Conduct product demonstrations and deliver compelling presentations showcasing product features and value
- Understand customer requirements and develop tailored solutions
- Prepare and deliver technical proposals, solution designs, and product specifications
- Conduct proof-of-concept (POC) activities to demonstrate solution feasibility
- Collaborate with product development and engineering to provide feedback and identify product improvements
- Stay current with industry trends, emerging technologies, and competitive landscape
- Attend industry events, conferences, and trade shows to represent the company and engage potential customers
Requirements
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience
- 5+ years of relevant work experience (Network/Security/Pre Sales Engineering)
- Proven experience as Customer Engineer or in a pre-sales / technical sales role, preferably in the information security industry
- Strong technical background
- Excellent communication and presentation skills
- Demonstrated ability to build rapport and establish relationships with customers
- Strong problem-solving and analytical skills
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
- Willingness to travel to customer sites and industry events as needed
- Competitive salary
- Stock options
- Attractive benefits
- Annual bonus (for non-commissioned roles)
- Fair and equitable compensation packages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical expertisetroubleshootingsolution designproof-of-concept (POC)product demonstrationstechnical proposalscustomer requirements analysisnetwork engineeringsecurity engineeringpre-sales engineering
Soft skills
customer satisfactioncommunication skillspresentation skillsrelationship buildingproblem-solvinganalytical skillsindependencetime managementadaptabilitycollaboration
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineering