Senior Technical Support Engineer
Zero Networks
Cyber SecurityLinuxPython
Senior Technical Support Engineer
Zero Networks
full-time
Posted on:
Origin: • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Senior
Tech Stack
Cyber SecurityLinuxPython
About the role
- Diagnose and resolve technical issues, providing timely and accurate customer support.
- Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
- Ensure customer satisfaction and drive continuous improvement of products and services.
- Build and grow a new support practice within a fast-moving cybersecurity company.
- Continuously improve technical skills and embrace learning and personal development.
- Uphold high standards of service, maintaining clear, empathetic communication with customers.
- Tackle complex problems with perseverance and resilience.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 4+ years of relevant work experience (Network/Security/SaaS Support) - Must.
- Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting - Must.
- Proven experience in technical support role, preferably in the cybersecurity industry.
- Excellent problem-solving and communication skills.
- Willingness to learn and adapt in a fast-paced environment.
- Strong understanding of network security and ability to work independently and as part of a team.
- Commitment to innovation, integrity, and excellence.
