Adoption Assurance Analyst
BeyondTrust
CloudCyber SecurityLinuxSQLSwift
Senior Technical Support Engineer
Zero Networks
full-time
Posted on:
Origin: • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Senior
Tech Stack
Cyber SecurityLinuxPython
About the role
- Provide innovative and empathetic technical support to customers; diagnose and resolve technical issues.
- Ensure customer satisfaction and drive continuous improvement of products and services.
- Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
- Build and contribute to a new support practice in a fast-moving company and challenging cybersecurity problem space.
- Continuously seek to improve technical skills and knowledge; uphold high standards of service and quality in customer interactions.
- Maintain clear, empathetic, and effective communication with customers and team members; demonstrate perseverance on complex problems.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 4+ years of relevant work experience (Network/Security/SaaS Support) - Must.
- Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/Python scripting - Must.
- Proven experience in technical support role, preferably in the cybersecurity industry.
- Excellent problem-solving and communication skills.
- Willingness to learn and adapt in a fast-paced environment.
- Strong understanding of network security skills and the ability to work independently and as part of a team.
- Commitment to innovation, integrity, and excellence.
