Zendesk

Staff Machine Learning Scientist

Zendesk

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

About the role

  • Partner closely with product managers and stakeholders to discover and define product roadmap
  • Champion bottom-up innovation and bring novel ideas and research to influence strategic direction
  • Own research and development lifecycle from end-to-end; implement and test hypotheses rapidly
  • Establish and evangelize research standards and best practices for AI agent evaluation
  • Mentor and enable other scientists and engineers; explain technical landscape to non-technical stakeholders
  • Own complex product areas and guide teams through ideation to implementation, experimentation, and reporting
  • Keep up with latest NLP/ML advancements and introduce new concepts
  • Participate in peer review and collaborative research discussions

Requirements

  • Strong track record of Machine Learning or NLP research, ideally in a senior industry role
  • Deep knowledge of building deep learning neural network architectures, with a focus on NLP
  • Significant experience with LLMs, Prompt Engineering, and AI Agent Context Management
  • Experience with conversational AI and voice technologies (TTS and STS) is a huge bonus
  • Positive, proactive, and team-oriented mindset with strong communication skills
  • Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics, or a related field
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