Customer Success Manager

• Proactive customer health management through intentional, outcome-driven customer engagement
• Collaborating closely with Zendesk customers and colleagues, particularly Zendesk Customer Success Managers, to accelerate AI adoption and customer value realization
• Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
• Be a product expert and develop a comprehensive understanding of how Zendesk's Advanced AI Agents can be used to create value for customer service teams and in Zendesk CRM.
• Deliver a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible
• Drive, enable and remove obstacles to adoption of Zendesk's Advanced AI Agents
• Tirelessly advocate for the Zendesk customer across the ecosystem
• Develop strong relationships with customer leaders at all levels of an organization

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