Content Manager

• Serve as the business owner and strategic lead for Zendesk’s Enablement Platform (CMS) — encompassing content taxonomy, architecture, quality standards, governance, and overall end-user experience.
• Develop, maintain, and evolve content governance frameworks and workflows post-implementation, ensuring ongoing content health, relevance, and compliance.
• Lead content strategy initiatives, including content audits, curation, and lifecycle management to optimize the value and impact of enablement assets.
• Collaborate closely with Go-to-Market teams (Sales, Customer Success, Solution Consulting, Professional Services, Advocacy, Marketing) to deeply understand content needs and embed strategic insights into platform ecosystem enhancements.
• Collect and analyze stakeholder and learner feedback to continuously improve content strategy, governance, and user experience.
• Champion the evaluation and adoption of AI technologies and tools to enhance content creation, delivery, governance, and overall learner engagement.
• Partner with Platform CSM and other teams to drive end-user adoption, engagement, and adherence to content standards.
• Support initial enablement activities including hands-on management and optimization of the CMS/LMS tools with a strategic lens toward content effectiveness and governance.

GTM Content Strategist

Content Strategist

Sales Communication, Content Manager

Bilingual Content Editor – English/Japanese

Bilingual Content Editor, English/Spanish

Sales Communication and Content Manager