BDR Team Lead
ThetaRay
Account Manager
Zencity
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado, Florida, New York, North Carolina, South Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers
- Build strong relationships with decision-makers, including police chiefs, city managers, and county officials
- Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning
- Lead renewal discussions, including pricing and contract terms
- Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing
- Identify expansion opportunities in collaboration with the CS Manager and BDR team; ensure account roadmaps align with customers’ strategic initiatives
- Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management
- Act as the internal voice of the customer, communicating needs and plans to stakeholders
Requirements
- 3+ years of experience in account management in the SaaS industry
- Experience with complex sales cycle is required.
- A focus on GovTech industry is preferred but not required
- Demonstrated ability to manage a customer portfolio with top CS methodologies
- Proven success in contract renewals, upselling, and cross-selling
- Strong strategic planning and account mapping skills
- Excellent interpersonal, negotiation, and presentation abilities
- Experience with CRM tools (e.g., Salesforce), sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus
- Applications accepted from employees working in: New York, South Carolina, North Carolina, Colorado, Florida and Georgia
