Manager

• End-to-end responsibility for Microsoft 365 Messaging & Voice services, including tenant administration (Exchange Online, Teams Voice, Security & Compliance).
• Management and optimization of M365 policies (e.g., Conditional Access, DLP, MFA) and license management.
• Ensuring compliance and governance (audits, ISO, ITGC) and implementing security best practices.
• Monitoring and reporting via Microsoft 365 Admin Center, PowerShell and, where applicable, third-party tools.
• Technical leadership and management of a four-person team in Microsoft 365 Messaging & Voice.
• Technical and organizational support for mergers & acquisitions related to email and telephony — including integration and extraction of services into/from the Microsoft 365 tenant.
• ITIL-based service management including incident, problem, change and service request management for Microsoft 365 communication services.
• Further development and strategic alignment of Microsoft 365 Messaging & Voice services.
• Application of encryption services for Exchange to ensure confidential communication.
• Patch management for messaging and voice components within the Microsoft 365 environment.
• Monitoring service quality using defined KPIs and managing external providers to ensure agreed SLAs.
• Global operation of services and rollout to new locations.
• Management and coordination of multiple external providers.

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