Customer Success Manager

• Assist clients with the implementation and integration of Zefr products, including training, troubleshooting, and proactive follow-up.
• Serve as the day-to-day contact for partners, fielding incoming requests, proactively engaging them, and building long-term relationships.
• Provide strategic guidance to help clients meet their primary KPIs and maximize their advertising investment.
• Support customers through technical and strategic challenges while advocating for customer needs with internal teams.
• Proactively monitor campaign performance, identify optimization opportunities, and deliver actionable recommendations.
• Analyze client data to showcase Zefr’s value, develop solutions, and lead initiatives to improve performance and reduce costs.
• Identify common customer challenges and collaborate with cross-functional teams to translate them into business and product needs.
• Develop a deep understanding of the full Zefr product suite and identify opportunities for additional value.
• Partner closely with the Product team, relaying customer feedback to help shape our product roadmap.
• Apply your pharma expertise to guide clients through the unique compliance, safety, audience, and platform considerations that impact pharmaceutical media buying.
• Ensure that digital ad campaigns for pharma clients meet regulatory expectations (e.g., content adjacency sensitivities, brand safety, ISI considerations, and platform-specific pharma policies).

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