Zūm

IT Analyst

Zūm

full-time

Posted on:

Location Type: Hybrid

Location: Redwood City • California • 🇺🇸 United States

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Salary

💰 $90,000 - $124,000 per year

Job Level

JuniorMid-Level

Tech Stack

AndroidDNSMacOSServiceNowTCP/IP

About the role

  • Provide in-person and remote technical assistance to end-users for hardware, software, and network-related issues. Diagnose, resolve, or escalate issues to appropriate teams when necessary.
  • Monitor and prioritize incoming support tickets in the helpdesk system. Ensure timely resolution and communication with end-users. Handle ticket escalations and document solutions for future reference
  • Provide support for macOS, Windows, and Android devices. Perform installations, updates, and maintenance to ensure devices remain secure and efficient
  • Assist with Zoom meeting setup, configuration, and troubleshooting for both virtual and hybrid meetings
  • Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems. Handle password resets, account unlocks, and access provisioning
  • Maintain accurate asset inventory records
  • Coordinate device provisioning, configuration, and shipping for new hires and replacements
  • Maintain detailed records of issues, resolutions, and best practices
  • Contribute to improving internal support processes and knowledge base materials

Requirements

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • 2+ years of experience in IT support or a similar role
  • Proficiency with macOS, Windows, and Android environments
  • Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk)
  • Knowledge of Active Directory, Microsoft 365, and Google Workspace
  • Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
  • Soft Skills: Excellent communication, organization, and customer service abilities
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Holidays
  • Wellness
  • Vacation
  • more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportnetwork troubleshootingdevice maintenanceticket managementuser account managementnetworking fundamentalsmacOS supportWindows supportAndroid supportZoom configuration
Soft skills
communicationorganizationcustomer service
Certifications
Associate’s degree in Information TechnologyBachelor’s degree in Computer Science