Customer Success Manager

• Lead technical onboarding sessions to ensure a seamless transition from sales to implementation.
• Drive adoption and identify opportunities for customers to unlock maximum value from our solutions.
• Educate customer teams on product capabilities and best practices to ensure long-term success.
• Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions.
• Partner with customers to architect workflows and integrations tailored to their unique processes and goals.
• Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews.
• Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively.
• Coordinate with internal teams and customer stakeholders to keep projects on track and within scope.
• Identify and mitigate risks to ensure successful implementation and adoption.
• Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap.
• Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.

Customer Success Architect

Customer Success Manager

Customer Success Manager

Customer Success

Customer Success Solutions Specialist