Business Analyst

• Develop sales process solutions by collaborating across departments
• Understand internal stakeholder pain points; anticipate stakeholder's needs and proactively develop solutions
• Interpret documented policies/procedures and develop/understand best practices
• Troubleshoot, resolve, and capture first level process/navigation/reporting support issues
• Conduct impact analysis based on user and business requirements
• Manage change request and prioritize different business needs
• Work with the CRM IT and professional services consulting partners
• Develop system testing scripts and perform UAT for CRM system enhancements
• Prepare accurate testing data, both for initial implementation and ongoing project support
• Drive and maximize user adoption of the CRM applications by working sales and business management
• Developing and execute projects relative to data governance and maintenance of CRM data
• Cross train on multiple CRM applications
• Communicate system changes and enhancements to the user base
• Escalate identified system performance issues

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