Ecommerce

• Multiskill customer support agent handling voice, ticketing, email and chat for the e-commerce channels of a portfolio of designer clothing and footwear brands;
• You will handle exchanges and returns, reversals and refunds;
• Forward complaints and compliments received to the appropriate departments;
• On all communication channels you must listen carefully to customers, engage them, conduct interactions efficiently, demonstrate empathy and understand the customer’s needs;
• On social media you will be responsible for responding to customer complaints and compliments related to our advertisements.

Customer Support Agent III – E-commerce, Apparel – Seasonal

Especialista de Segurança Ecommerce – BISO

Analista de Transporte, E-commerce

Coordenador(a) de E-commerce – Digital Merchandising

E-commerce Analyst II

Senior PMO - E-commerce