Customer Success Manager

• Work with a selection of small and medium accounting and bookkeeping firms to strategise ways to increase their revenue and promote growth
• Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades
• Work closely with other in-team and cross functional team members to deliver an amazing service
• Plan and run client and Partner events designed to accelerate growth of revenue
• Become a trusted advisor to existing Partners, build strong rapport
• Relationship management of existing accounting Partners
• Create and present at Xero Partner events as you educate partners on the benefits of the Xero Partner program
• Ensure Partners receive timely Product and Educational updates
• Combat churn and risk of deletion through education
• Ensure Partners and staff attend training and webinars
• Educate Partners on resources available and remain certified
• Collate feedback from Partners on feature requests
• Influence adoption of Xero’s adjacent products
• Early detection and mitigation of deletion risks

Partner Success Manager

Graduate Customer Success Specialist