Customer Training Manager
Xero
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Design and own the regional training strategy, setting KPIs and driving results
- Orchestrate content production, and excel at delivering live training and presentations
- Build strong relationships with Go-To-Market teams, regional stakeholders, and global content creators
- Analyze metrics to refine and optimize our offerings for maximum impact
- Continuously refresh and enhance the curriculum, translating customer needs into compelling interactive learning experiences.
Requirements
- Proven track record in developing/delivering dynamic live education content
- Extensive experience in public speaking and delivering high-impact presentations
- Expert stakeholder and project management
- Commercial acumen
- Ability to translate needs into engaging product stories
- SaaS, accounting, or small business experience is a plus.
Benefits
- Offering very generous paid leave to use however you’d like (plus statutory holidays!)
- Dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- Life insurance
- Employee resource groups
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- Beautiful offices with weekly fitness and yoga classes
- Flexible working
- Career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training strategyKPI settingcontent productionlive trainingcurriculum developmentmetrics analysiseducation content developmentpublic speakingproject managementcommercial acumen
Soft skills
relationship buildingstakeholder managementcommunicationengagementtranslation of needs