Customer Success Manager

• Manage existing enterprise partner relationships with the goal to retain, activate and grow profitable relationships.
• Strategize ways to increase their revenue and promote growth via cross-sell or up-sell opportunities.
• Manage inbound sales calls and respond to current partner inquiries, fostering organic growth and run rate within an existing partner.
• Execute outbound sales phone calls, in person and virtual meetings that drive subscription activation and utilization.
• Execute outbound and new acquisition sales motions in alignment with business net new growth objectives.
• Execute upsell and cross sell opportunities within the enterprise partner channel and territory you are overseeing.
• Manage and coordinate with community teams as well as cross functional teams towards the successful deployment and activation of business plans.
• Consistently communicate and work alongside Xero Senior Account Managers to build and execute revenue growth strategies for local offices of Enterprise Partners.
• Build strong relationships with accounting partners to identify, cultivate, and activate large business plans through consultative selling techniques and a collaborative sales approach, leading to the growth of our small business customer base.
• Enrich the Xero experience of our accounting partners through thought leadership and continuous education on how to grow their practice and leverage Xero.
• Drive attendance to local and national Xero events.
• Utilize sales enablement tools such as Salesforce and other automation tools.
• Travel to partners and prospects within your territory will be required up to 15-25% of your time.

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