Solutions Engineer

• Empower and enhance the capabilities of the solutions architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagements.
• Collaborate with colleagues in the sales team to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customers.
• Act as executive technical sponsor for WRITER's strategic customers.
• Develop mechanisms to analyze market signals to influence WRITER's product roadmaps.
• Investigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflow.
• Answer technical questions from customers on WRITER's technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical users.
• Establish and maintain strong relationships throughout the sales-cycle with our customers' technical and executive staff.
• Demonstrate WRITER's value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies WRITER's culture.
• Transform our approach to facilitating customer evaluations and proofs of concept.
• Empower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journey.
• Collaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation.

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