IT Support

• Provide Tier 1–2 support for employees in the Denver office and remote team members.
• Troubleshoot Microsoft 365 / Outlook, Slack, Zoom, VPN, Mac and Windows device issues, printers, monitors, and peripherals.
• Manage and resolve helpdesk tickets in a timely, communicative manner.
• Administer user accounts, access, and policies in Azure AD / Entra ID, Microsoft 365 Admin Center, Slack Admin, Airbase, and Salesforce.
• Assist Internal Systems team in supporting system enhancements, integrations, and rollouts.
• Own end-to-end laptop lifecycle and maintain hardware/software inventory.
• Manage device security and compliance using Kandji and enforce security standards.
• Work closely with Internal Systems, Engineering, and Finance on ongoing improvements and deployments.

IT Support Specialist

Lead IT Administrator

Senior IT Manager – Surgical OU R&D Business Partner

Enterprise Architect

IT Helpdesk Manager