Manager

• Lead the IT Applications and Service Management team and drive its development.
• Coach, develop and expand the team over time.
• Responsible for operational management of the IT service provider.
• Strategic application management, including developing and maintaining a comprehensive SAP roadmap.
• Cloud transformation & operations: oversee the migration of SAP S/4HANA, BW and SAC to the cloud.
• Coordinate integration and interfaces with the target IT architecture.
• Establish and optimize ITIL processes.
• Define, review and optimize SLAs.
• Implement access, licensing and lifecycle management processes.
• Monitor KPIs and drive continuous improvement.
• Budget planning and controlling for operations, further development and service contracts.
• Change, release and vendor management.

IT Applications and Service Manager, Lead Role

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