Customer Success Lead – Onboarding, Support
Zenara Health
Skills Strategy Manager – Customer Success
Workera
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models.
- Leverage AI capabilities within Workera to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific - Sales, HR, Finance)
- Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed).
- Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion.
- Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments.
- Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization.
- Drive sustained engagement through targeted interventions, change management strategies, and program optimization.
- Build and maintain trusted relationships with C-suite and senior program leaders.
- Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of Workera’s AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI.
- Partner with Sales to identify expansion opportunities and position new capabilities.
- Serve as a customer advocate to influence product innovation and roadmap.
- Contribute to internal playbooks, best practices, and scalable delivery models.
- Mentor peers on consultative and AI-enabled success practices.
Requirements
- No specific requirements listed.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI capabilitiesskills assessmentslearning pathwaystransformation programsdata-driven recommendationsprogram optimizationchange management strategiesdeployment success metricsconsultative practicesAI-enabled success practices
Soft skills
strategic advisingrelationship buildingcross-functional leadershipmentoringcommunicationinfluencingengagement strategiescustomer advocacyteam collaborationproblem-solving
