Customer Support

• The Sr. Sales Support Specialist provides customers and sales reps with technical product advice and demo support during pre-sales discussions.
• Should be able to solve complex sales support problems.
• Answers prospects’ and salespersons’ detailed product questions.
• Prepares and performs detailed product demonstrations and product prototypes for prospects.
• May provide installation support and post-sales consulting.
• Operates under minimal supervision, with wide latitude for independent action.
• You will be responsible for providing support to the sales representatives with a variety of tasks such as account maintenance, invoicing, creating customer facing reports and customized training on CT’s website and SOP Hub.
• This position works with limited supervision where no instructions are given for routine work and general supervision is given for new lines of work or special assignments.

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