Wolters Kluwer

Senior Content Management Associate

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Springfield • Alabama, Illinois, Massachusetts, Minnesota, Ohio • 🇺🇸 United States

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Salary

💰 $44,900 - $61,700 per year

Job Level

Senior

About the role

  • Solve internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries
  • Provide rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion
  • Identify areas of need in the BL Knowledgebase and proactively plan necessary actions in conjunction with the Manager
  • Assist in drafting regular client reports and publish auxiliary reports
  • Act as team ambassadors, communicating frequently with other departments and providing training when necessary.
  • Maintain task status updates so team members are abreast of the status of inquiries
  • Communicate directly with external government agencies to assist with business license research inquiries
  • Concisely convey findings to team members via verbal and written correspondence
  • Add new and updated license information to the BL Brain Knowledgebase following internal task completion
  • Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
  • Conduct sweeps of BL Brain knowledge to identify and remedy outdated, missing, or new information
  • Collaborate with Marketing on public facing web material
  • Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain Knowledgebase
  • Assist with internal cross-team training efforts
  • Provide overflow assistance to adjacent teams

Requirements

  • Bachelor’s degree or equivalent
  • 3 years of experience, preferably in research, legal, or knowledgebase management
  • Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
  • Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
  • Ability to adapt to changing regulatory environment
  • Ability to work independently, handle pressure, multi-task and prioritize work at all times
  • Excellent organizational and communication (both verbal and written) skills
  • Ability to work in a fast-paced environment and meet or exceed deadlines
  • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
  • Excellent attention to detail and high degree of accuracy and consistency
  • Are located within 50 miles of an office and can work a hybrid schedule, being in a Wolters Kluwer office 2-days a week.
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
knowledgebase managementdata migrationtroubleshootingreport draftingregulatory complianceresearchlicense managementknowledge recapturetask status updatesclient order fulfillment
Soft skills
interpersonal skillscommunication skillsorganizational skillsadaptabilityindependencemulti-taskingprioritizationattention to detailaccuracyteam collaboration
Certifications
Bachelor’s degree