Wingtra

Junior Technical Support Specialist

Wingtra

full-time

Posted on:

Location Type: Hybrid

Location: Zürich • 🇨🇭 Switzerland

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise
  • Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues
  • Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in EMEA to troubleshoot technical challenges and optimize product performance
  • Travel to customers for pilot projects, trainings, and product demonstrations
  • Support the sales team in deal closing stage and during sales demos
  • Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations
  • Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes
  • Create and maintain technical documentation for external and internal stakeholders through the Knowledg

Requirements

  • Bachelor’s degree (or equivalent) in a technical field such as Geomatics, Science, Technology, or Engineering
  • 1–2 years of experience in the geospatial industry, preferably in technical support or sales of a technical product
  • Strong organizational and communication skills, with the ability to collaborate effectively across teams
  • Business-level fluency in English (both written and spoken)
  • Willingness to travel frequently (approximately 30%)
Benefits
  • Open communication
  • Asking hard questions
  • Valuing diverse viewpoints
  • Never stop learning

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
drone workflowsphotogrammetrygeomaticssurveyingtechnical supportsales supporttechnical documentation
Soft skills
effective communicationorganizational skillscollaborationcustomer supporttraining
Certifications
Bachelor’s degree in GeomaticsBachelor’s degree in ScienceBachelor’s degree in TechnologyBachelor’s degree in Engineering