Program Manager, System Event Management
Wing
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $91,000 - $179,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage System Event Management program, including Enterprise and Operational resilience
- Manage program tasks: scope, timeline, risk, and reporting.
- Create and organize project artifacts.
- Identify and escalate program risks with mitigation plans.
- Facilitate cross-functional communication.
- Drive continuous improvement through system event retrospectives to enhance technical capabilities and organizational response
- Drive continuous improvement through cross-functional incident exercises and drills
- Build, own, and continuously improve policies, standards, and plans related to enterprise resilience, and system event response
- Ensure resilience and response plans support Wing’s scaling and expansion goals
Requirements
- 3 - 6+ years of demonstrated success in managing cross-functional programs, driving alignment and delivering results
- 3 - 6+ years of experience building and writing policy, standards, and processes, especially in resilience, incident management, operations, and/or business continuity
- Track record of strong cross-functional partnership with diverse stakeholders, technical and nontechnical, especially to design complex process and escalation flows.
- Ability to adjust to a changing environment, manage competing and rapidly shifting priorities and deadlines with a strong attention to detail
- Experience with emergency or incident management
- Ability and willingness to support a rotational On-Call shift, which may include nights, weekends, and holidays
Benefits
- Bonus
- Equity
- Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementincident managementbusiness continuitypolicy writingstandards developmentrisk managementproject managementprocess designcontinuous improvementresilience planning
Soft skills
cross-functional communicationstakeholder managementattention to detailadaptabilityproblem-solvingorganizational skillsleadershipcollaborationtime managementcritical thinking