Customer Service Representative
WindshieldHUB.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇨 Ecuador
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handle inbound and outbound customer calls with a high level of accuracy and empathy.
- Guide customers through the booking process and answer service-related questions.
- Resolve issues or escalate when necessary using established protocols.
- Assist customers with navigating our website and digital tools.
- Manage time effectively while meeting key performance indicators (KPIs).
- Work in coordination with internal departments to support customer needs.
- Deliver a service experience that promotes brand loyalty.
Requirements
- Minimum 2 years of experience in a customer service role.
- Fluency in English (C1 or C2 level required).
- Prior experience virtual home in a customer-facing role.
- Familiarity with CRMs or customer support platforms (Zendesk, Freshdesk, etc.).
- A strong work ethic, punctuality, and organizational skills.
- High-speed internet, a reliable desktop or laptop, and a noise-canceling headset.
- A quiet and dedicated workspace at home to handle calls without interruptions.
- Availability for morning, afternoon, or evening shifts, including weekends if needed.
Benefits
- Weekly pay in USD.
- Fully Virtual work — no commuting.
- Paid training and continuous development opportunities.
- A positive and collaborative team environment.
- The opportunity to grow with a U.S.-based company expanding globally.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebooking processissue resolutionKPI managementvirtual customer support
Soft skills
empathyorganizational skillspunctualitystrong work ethictime management